Internal I.T.

Internal I.T. vs External I.T.

There has been a hot debate over whether or not businesses should use agencies for I.T. services. Primarily, the argument always boils down to the scale of business. Granted, the two can and do often coexist. But business owners will often ask themselves, is this entirely necessary?

And the answer is, it depends. As usual.

However, the question could be rephrased to better understand everything that is associated with such a decision. Let’s go through the steps of what a proactive I.T. department should be doing in order to better understand what the answer should be.

1. Supportive Roles

Both internal and external I.T. departments can fulfill this supportive role. Or should be able to. The advantages of an internal I.T. department may be understanding the network framework quicker than an external I.T. agency. The flip side to that point is that managed I.T. service providers typically work with many different industries to provide timely, efficient, service. These type of experts are often more well-rounded and have experience not only working with a network such as your business but also may be able to provide insight into what might work better. This is not to say that it’s entirely necessary to eradicate an internal I.T. department. But it’s always important to get external viewpoints to better optimize your internal system.

2. Knowledge Base

A good I.T. employee will have their certifications in place, will prevent problematic circumstances, and provide consistent reports on network improvements or security flaws. But it’s important to realize that not one, singular, person can realistically know everything that needs to be fixed until it eventually pops up which can drastically hurt your business. Is it that employee’s fault? Of course not! But this is the advantage to having an external I.T. team working with your business. These agency I.T. teams offer a diverse amount of experience and from differing backgrounds to provide a very well-rounded analysis of network threats.

3. Cost

It’s costly for business owners (especially small business owners) to employ a full team of I.T professionals to meet their network needs. This is where the clear winner is the agency or managed I.T. professional services. Typically, managed I.T. professionals get called into the picture when it’s an emergency. This is often the issue with managed I.T. services and why they’re usually expensive. But in the long-run, managed I.T. companies such as ETV Software will offer retainer plans to reduce the initial onset of expenses, even including the ability to have rollover hours at a flat monthly fee. For the cost of 1 employee at 2 weeks of pay, retainer plans allow businesses to have a cheaper alternative than hiring an extra employee – with the added bonus of having a full-service team of professionals at just a phone call away.

At the end of the day, there’s no clear winner. There are benefits to both. And there can be an enormous amount of benefits when both are working in conjunction with each other. As with the rest of the market, it’s all about what your business demands. However, we’re of the persuasion that managed I.T. agencies can provide the most bang for your buck.

Written by Christian Cauthen